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FAQs

Got some questions about our membership packages or about GIANTS memberships in general? You'll find answers to many questions here:



2019 memberships will go on sale on 3 October, 2018.

If you are on GIANTS Easy Pay, then your membership will roll over each season. For 2019, your membership will roll over on Wednesday 3 October.

If you would like to sign up to be on GIANTS Easy Pay, simply call Membership Staff on 1300 GIANTS (1300 442 687).

If you no longer wish to be on GIANTS Easy Pay, simply Opt Out by completing the opt out form we have sent to you, or contact GIANTS Membership Staff during business hours.

There are a few ways you can renew your membership for 2019.

Internet: You can login to your GIANTS MyAccount and renew your 2019 membership by following the prompts.

Phone: Simply call GIANTS Membership Staff on 1300 442 687 and we can renew your 2019 membership over the phone.

Mail: Simply fill out your 2019 membership renewal from and send it back to us.

As a 2018 member, you will have until 5pm 15 December 2018 to renew and retain the seat(s) you held in 2018 for the 2019 season.

If you wish to upgrade/downgrade your membership, simply follow the steps below.

Online: View our membership packages on our website and find the membership you wish to purchase. You can then login to your GIANTS MyAccount and follow the prompts until you have purchased your membership.

Phone: Call 1300 442 687 and have your Member ID ready. Our friendly membership staff can talk you through our upgrade options.

Email: Email membership@gwsgiants.com.au with your Member ID and any relevant information. We can point you in the best direction and you can either purchase your membership online or over the phone.

Please note: You can upgrade your membership at any stage through the season, even if you have already purchased a membership for the season. Simply contact us on 1300 GIANTS (1300 442 687) or at membership@gwsgiants.com.au

If you wish to change your reserved seats for, simply call the membership team on 1300 442 687 and we can have a look at what seats are available. We can change your seats at any stage during the season.

Please note: 2018 reserved seat members have until 15 December 2018 to renew their reserved seats. If they have not renewed their seats after this date then new members can purchase these seats.

As per AFL guidelines, concession status is required to be verified each year.

Please send us a copy of your concession card to membership@gwsgiants.com,au and we will regrade this for you.

Under AFL regulations, once a child turns 15, they are no longer considered to be a junior member. The date is relevant as of January 1 each year. For the 2019 season, any child born before 1/1/2004 is no longer considered a junior member. The GIANTS have a concession membership that your 15 year old child can use.

If you are on GIANTS Easy Pay, your membership will automatically renew each season. If you wish to cancel your auto renewal, choose one of the options below.

1. Complete the Opt Out form that was sent to you in September, and send it back to us.

OR

2. Contact GIANTS Membership Staff on 1300 442 687 or membership@gwsgiants.com.au and request to be Opted Out of auto renewal.

You can still renew your membership at a later date.

You will receive a confirmation email within 5 working days of your membership being processed as well as a receipt of your purchase.

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