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Got some questions about our membership packages or about GIANTS memberships in general? You'll find answers to many questions here:

Our membership packs are sent out separately so if not all of your family members receive the packs at the same time, don't worry! Follow the live tracker included in the dispatch email. If it has not arrive after a week, please contact the GIANTS Membership Team.

If you have purchased your 2019 membership before November 1, then your pack will arrive with you before Christmas.

After late February, your GIANTS membership pack should take between 2-3 weeks to arrive.

Please note: Our Membership packs are dispatched from China and the warehouse will close down over the Chinese New Year period. If you purchase your membership between late-January and late-February, your pack will take longer to arrive.

If you have not received your membership pack in the specified time, please contact membership staff on 1300 442 687 or

All 2019 members of the men's team will receive a 2019 member cap, card, lanyard and bumper sticker. Junior members will also receive a sticker sheet and pencil case.

New in 2019, select GIANTS members will also receive a piece of GIANTS merchandise in their pack! For full listings of package inclusions, please view our packages here

2019 AFLW members will receive an AFLW member visor, tote bag, bumper sticker, card and lanyard. Junior members will also receive a sticker sheet.

If you have purchased a season parking pass, your parking pass will be sent out out separately from your GIANTS Membership Pack. It will be sent from GIANTS HQ prior to our first home game at Spotless Stadium.

Looking for member rewards FAQs? Check them out here!

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