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Member Rewards FAQs

Member benefit points are uploaded on the Wednesday following a home match, however if you attended the match and the points haven’t been uploaded, please get in touch with our membership team on 1300 442 687 with your ticket from the match.

When you login using your email for the first time you will be asked to provide a pin, this prevents anyone else from accessing your points.

To login to the member benefits program you are required to use your email address associated with your GIANTS membership. If you’re trying to login for a family member who doesn’t have an email address, we will have created an automated login for them. Please contact our membership team for further assistance on 1300 442 687

Once you’ve logged into the Member Rewards Portal, you can select ‘Fan Hub’ in the top right and corner and this will show you your points, experiences and further details of your account.

All accrued points expire at the end of the 2019 season, members have until October 1st to redeem.

Nope, to start earning point all you need to do is scan you membership card at eligible home matches. However, to see your points balance or to redeem prizes you will need to log in with the email listed on your membership account.

Points cannot be pooled together, points are accrued on an individual basis.

Members can redeem as many prizes as they would like as long as they have the required points necessary throughout the season.

The prizes that are available may change throughout the season, so keep a look out for new prizes.

All GIANTS members are eligible for this program including juniors, interstate and supporter members. (Excluding GIANTS Recruits or Auskick members)

Bonus points have already been applied to all eligible accounts for foundation members and members that rolled over membership from 2018 to 2019 using the GIANTS Easy pay program.

You'll need to create a Member Rewards account to access your Member Rewards Points. Beneath the option to enter your email address, there is the option to sign up to Member Rewards. By clicking here you'll be asked to enter your email address, in order to receive your accrued points please use your email address used on your current membership.

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